PIRVACY POLICY
Last Updated： 11／08／2026
Peaceful Candles Studio (“we”, “us” or “our”) values your privacy and is committed to handling personal data responsibly and securely.
This Privacy Policy explains how we collect, use, store, share and protect your personal data when you browse our website, enquire about classes, register for candle-making workshops or group classes, purchase products or services, subscribe to updates, contact us or participate in our events.
This Privacy Policy should be read together with the Terms and Conditions on this website.
1. Data User Information
This website and the related services are operated by:
Name: Peaceful Candles Studio Email: peaceful-candleshk@gmail.com
WhatsApp / Tel: 5982 3549
Address: Room B12, 12/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Hong Kong
Email: peaceful-candleshk@gmail.com
2. Personal Data We Collect
Depending on the services you use and the way you interact with us, we may collect the following categories of personal data:
-
Identity and contact information, such as your name, preferred form of address, email address, telephone number and WhatsApp number.
-
Registration and booking information, such as the class name, date, number of participants, information about accompanying persons, payment status and special arrangements.
-
Class-related information, such as age range, parent or guardian details, allergy or health-related notes, special needs and emergency contact details. We collect this information only where necessary for class safety or service arrangements.
-
Order and payment-related information, such as order number, payment amount, payment method and transaction status.
-
Communications records, including enquiries, feedback and messages sent through website forms, email, telephone, WhatsApp, Instagram, Facebook or other channels.
-
Marketing preferences, such as whether you have agreed to receive information about classes, new products, events or promotional offers.
-
Event media, including photographs, video recordings or audio recordings taken while you attend a workshop, class or event. Please refer to Section 8 of this Privacy Policy for further details.
-
Website usage information, such as IP address, browser type, device information, pages viewed, referring website, login and click records, and cookie information.
-
Any other information that you voluntarily provide to us.
Unless we state otherwise when collecting your information, providing your name and basic contact details is generally necessary for us to respond to enquiries, complete registrations, arrange classes or fulfil orders. If you do not provide the required information, we may be unable to process your registration, booking, payment, class arrangements or related enquiry.
Providing marketing preferences, event feedback, non-essential personal background information or social media information is generally voluntary. You may choose not to provide such information.
3. How We Collect Personal Data
We may collect your personal data in the following ways:
-
When you complete a registration form, enquiry form, waiting-list form, contact form or subscription form on our website.
-
When you make a booking, place an order or complete a payment through our Wix website, online shop, booking system or payment page.
-
When you contact us by email, telephone, WhatsApp, Instagram, Facebook or another communication channel.
-
When you visit our studio or take part in a workshop, group class, private booking, corporate event or other activity.
-
When you subscribe to communications, enter a giveaway, take part in a promotional activity or complete a survey.
-
When you browse our website, where limited technical and usage information may be collected automatically through cookies, website analytics or related technologies.
-
When you are registered by a friend, parent, company contact or event organiser. Anyone providing another person’s personal data on their behalf should confirm that they have obtained that person’s consent to do so.
4. How We Use Personal Data
We may use your personal data only to the extent reasonably necessary for the following purposes:
-
To respond to enquiries, provide quotations, arrange trial classes or waiting-list arrangements, and recommend suitable classes.
-
To process classes, workshops, events, orders, payments, refunds, rescheduling, cancellations and customer-service requests.
-
To verify bookings, manage class availability, and send class reminders, venue addresses, admission instructions, collection arrangements or service notices.
-
To make safety arrangements for workshops and classes, including considering allergy information, health-related notes or special needs that you voluntarily provide.
-
To prepare and deliver products, material kits, gift cards or services that you have purchased.
-
To handle customer feedback, complaints, disputes and after-sales support.
-
To improve our website, class experience, service processes, products and marketing content.
-
To maintain the security of our website, accounts, payment processes and information systems, and to prevent fraud, misuse or unlawful activity.
-
To comply with applicable laws and requests or requirements from government authorities, law-enforcement agencies, courts or other regulatory bodies.
-
Where you have given the required consent, to send you direct marketing communications as described in Section 7 of this Privacy Policy.
-
For other purposes that are communicated to you when your personal data is collected and are directly related to those purposes.
We do not sell your personal data to third parties.
5. Parties With Whom We May Share Personal Data
We may disclose or transfer your personal data only where necessary and reasonable to the following categories of recipients:
-
Our owner, instructors, teaching assistants and authorised personnel who need to process personal data for our business operations and services.
-
Service providers that support our website, booking, email, customer-management, cloud-storage, payment, logistics, website-analytics, communication or technical-support functions.
-
Payment service providers that process your payment. We generally do not directly store complete credit card information.
-
Venue partners, event partners or course collaborators, but only to the extent necessary to arrange an event for which you have registered.
-
Professional advisers, such as accountants, insurers, legal advisers or auditors, where reasonably necessary.
-
Government authorities, regulatory bodies, law-enforcement agencies, courts or other organisations that are legally entitled to request the information.
-
Relevant parties who need access to the information in connection with a business reorganisation, merger, sale, transfer of assets or similar transaction.
Where we appoint a third party to process personal data on our behalf, we will, where reasonably practicable, require it to implement appropriate confidentiality and data-protection measures and to use the data only in accordance with our instructions.
Some service providers may store or process information outside Hong Kong, for example where the servers of our website, cloud-storage, email, payment or analytics providers are located. Where personal data is transferred outside Hong Kong, we will take reasonable steps to protect its security.
6. Data Retention Periods
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or for longer where required by legal, accounting, tax, insurance, dispute-resolution or compliance obligations.
In general:
-
Class, booking and order records: retained for 3 years after the relevant service has been completed, or for a longer period where required by applicable law.
-
Enquiry information: retained for 12 months after our last interaction with you.
-
E-newsletter subscriptions and marketing preferences: deleted or anonymised within a reasonable period after you unsubscribe, withdraw consent or we stop the relevant marketing activity.
-
Website analytics and cookie information: handled according to the type of cookie, system settings and the retention periods applied by the relevant service providers.
-
Health, allergy or special-needs information: retained only for the shortest period necessary for class-safety arrangements, with access restricted to authorised persons.
-
When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
7. Direct Marketing & Electronic Communications
With your consent, we may use your name, email address, telephone number, WhatsApp number and/or social media contact details to send you information relating to Peaceful Candles Studio, including:
-
Candle-making workshops, group classes, private bookings and corporate events.
-
New classes, new products, material kits and gift cards.
-
Seasonal events, limited-time offers, giveaways and collaborative projects.
-
Content relating to fragrance, handmade crafts, home aesthetics and candle-making education.
We will not use your personal data for direct marketing unless we have obtained your consent.
You may opt out of marketing communications at any time, free of charge, by:
-
Clicking the “Unsubscribe” link in our emails.
-
Replying “Unsubscribe” to a WhatsApp marketing message.
-
Emailing us at peaceful.candleshk@gmail.com.
8. Class Photography, Video Recording & User Content
We may take photographs and videos during workshops, group classes, private events or other in-person activities for purposes including event documentation, showcasing participant creations, website content, social media, class promotion, advertising and brand marketing.
If you do not wish for your face, voice, name or finished work to be used publicly, please notify us in writing before the class begins by email at peaceful.candleshk@gmail.com or via WhatsApp at 5982 3549. We will make reasonable arrangements where practicable, such as avoiding photographs of your face, excluding you from group photographs or not using specified images.
Please note that classes are group activities. Although we will make reasonable efforts to respect your preference, we cannot guarantee that you will be completely excluded from all incidental or unintentional appearances in photographs or videos.
Content that you share on social media is governed by the privacy policy and settings of the relevant platform. We are not responsible for content independently posted by third-party platforms or other participants.
9. Cookies & Website Analytics
Our website may use cookies, pixel tags, website analytics tools and similar technologies to support website operation, remember user preferences, analyse website traffic, improve website performance and, where you have given consent, conduct marketing activities.
Cookies are small text files stored on your browser or device. They may include:
-
Essential cookies: These enable core website functions, such as website security, page navigation, forms, shopping-cart functions, login and payment processes.
-
Preference cookies: These remember choices such as your language, region or other website preferences.
-
Analytics cookies: These help us understand how visitors use our website, including pages viewed, time spent on the site and website performance.
-
Marketing cookies: Where you consent, these help us measure marketing performance or show you more relevant advertisements.
Our website is built on the Wix platform. Wix and its services may use essential website cookies. If we enable additional analytics or advertising tools, their related cookies may also be used. Wix provides privacy tools that allow website owners to explain cookie use and configure a cookie-consent banner.
You can manage non-essential cookies through the cookie banner or cookie settings on our website. You may also block or delete cookies through your browser settings, although doing so may prevent certain website functions from operating properly.
Our website uses the Wix website platform and its essential cookies. We use Google Analytics to understand how visitors use our website, and Meta Pixel to measure the effectiveness of Meta advertisements and marketing activities.
10. Data Security
We take reasonable technical, administrative and physical measures to reduce the risk of unauthorised access to, use, loss, disclosure, alteration or destruction of personal data.
These measures may include:
-
Restricting access to personal data to authorised persons only.
-
Using password-protected accounts, devices and services.
-
Using trusted website, payment and cloud-service providers.
-
Updating systems, account permissions and security settings where necessary.
-
Where reasonably practicable, requiring service providers to protect personal data they process on our behalf.
However, no method of transmission over the internet, electronic storage or processing through third-party services can be guaranteed to be completely secure. Please keep your accounts, passwords and devices secure. If you suspect that your personal data has been accessed or used without authorisation, please contact us immediately.
10. Data Security
We take reasonable technical, administrative and physical measures to reduce the risk of unauthorised access to, use, loss, disclosure, alteration or destruction of personal data.
These measures may include:
-
Restricting access to personal data to authorised persons only.
-
Using password-protected accounts, devices and services.
-
Using trusted website, payment and cloud-service providers.
-
Updating systems, account permissions and security settings where necessary.
-
Where reasonably practicable, requiring service providers to protect personal data they process on our behalf.
However, no method of transmission over the internet, electronic storage or processing through third-party services can be guaranteed to be completely secure. Please keep your accounts, passwords and devices secure. If you suspect that your personal data has been accessed or used without authorisation, please contact us immediately.
12. Your Data Access and Correction Rights
You have the right to request access to and correction of personal data that we hold about you.
If you wish to:
-
Access personal data that we hold about you.
-
Correct information that is inaccurate, incomplete or out of date.
-
Update your contact details or marketing preferences.
-
Withdraw consent for direct marketing or any other consent that may be withdrawn.
-
Enquire about our personal data handling practices.
Please contact us in writing:
Email: peaceful.candleshk@gmail.com
Address: Room B12, 12/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Hong Kong
To protect personal data, we may ask you to provide reasonable proof of identity or further information to verify that you are the relevant data subject or an authorised representative.
We will handle access and correction requests in accordance with applicable law. For a data access request, we may charge a reasonable administrative fee where permitted by law and will notify you before processing the request.
13. Third-Party Websites & Social Media
Our website may contain links to third-party websites, payment platforms, social media platforms or other services, including Instagram, Facebook, WhatsApp, Google, payment service providers and partner websites.
When you use these third-party services, information that you provide will be governed by the relevant third party’s own privacy policy and terms. We do not control, and are not responsible for, the privacy practices, content, security or data-handling practices of third parties.
We recommend that you read the privacy policy of the relevant third party before submitting any personal data through its website, platform or service.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in applicable laws, our services, technology, website functions or operational requirements.
Any updated version will be posted on this page and the “Last Updated” date at the top of this Privacy Policy will be revised accordingly. Where a change is material, we may notify you through a website notice, email or another appropriate method, depending on the circumstances.
We recommend that you review this Privacy Policy periodically to stay informed about our current personal data handling practices.
15. Contact Us
If you have any questions about this Privacy Policy, our handling of personal data or your privacy rights, please contact:
Email：peaceful.candleshk@gmail.com
WhatsApp／Tel.：5982 3549
Address：Room B12, 12/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Kln.