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Payment Methods and Confirmation

Last Updated： 11／08／2026

Thank you for choosing Peaceful Candles Studio for handmade candles, fragrance products, candle-making kits and candle-making workshops.

 

This page explains the payment methods we accept and how orders and class places are confirmed for each payment method. By placing an order, registering for a class or completing payment, you confirm that you have read and agreed to this page, together with our Terms and Conditions, Privacy Policy, and Shipping & Returns Policy.

 

All prices are stated in Hong Kong dollars (HKD).

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Stripe online payment

  • Credit card or debit card payment via Stripe

  • Bank transfer

  • FPS (Faster Payment System)

  • PayMe

 

The payment options available for your order will be shown on the checkout page.

2. Stripe Online Payments

At checkout, you may choose Stripe to complete your payment online, including by credit card, debit card or other payment methods made available through Stripe.

 

Once your Stripe payment has been successfully completed, the payment status will be recorded automatically. You do not need to upload a payment screenshot, bank-in slip or other proof of payment.

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After Successful Stripe Payment

  • You will see an order or booking confirmation page.

  • You will receive an order confirmation email or booking confirmation notification.

  • Product orders will be processed according to the timelines stated in our Shipping & Returns Policy.

  • Workshop or group-class places will be confirmed based on the system payment status and our confirmation.

  • If your payment has been successful but you have not received a confirmation message, please check your spam or junk folder first, or contact us with your order number.

 

Failed or Interrupted Stripe Payments

If your payment is unsuccessful, interrupted, or your order status still shows as unpaid, please do not submit multiple duplicate orders. You may:

  • Try completing the payment again through Stripe.

  • Use bank transfer, FPS or PayMe instead.

  • Contact us to check the status of your order.

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If you believe you have been charged more than once, please keep all transaction records and your order number, and contact us as soon as possible. We will verify the payment records and handle the matter according to the circumstances.

3. Bank Transfer, FPS & PayMe

Bank transfer, FPS and PayMe are offline payment methods.

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When you select one of these payment methods, your order or class booking will be marked as pending payment confirmation. Submitting an order or completing a booking does not mean that payment has been received, products have been reserved or a class place has been formally confirmed.

 

Please complete payment and submit proof of payment within 24 hours after placing your order or booking. Your product order or class place will be formally confirmed only after we have verified receipt of the payment.

 

Bank Transfer Detail​s

Bank Name： Dah Sang Bank

Account Name： Peaceful Candles Studio​

Account Number： 309-158-18014 ​

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​FPS Details

FPS ID：169401098 ( FPS ID )

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PayMe Details

PayMe Payment Link：https://payme.hsbc/peacefulcandles​​​​​​​

4. Offline Payment Steps

If you choose bank transfer, FPS or PayMe, please follow these steps to complete your payment:

  1. Complete the product checkout or workshop booking on our Wix website.

  2. Note down your order number or booking reference number.

  3. Within 24 hours, pay the correct amount by bank transfer, FPS or PayMe.

  4. Enter “Order Number + Purchaser’s Name” in the payment reference, message or remarks field. For example: #12345 Chan Siu Ming.

  5. Visit the “Payment Confirmation / Upload Proof of Payment” page to submit your payment details and payment screenshot.

  6. Wait for us to verify that payment has been received.

  7. Your order or class place is formally confirmed only after you receive our confirmation email or WhatsApp message.

5. Submitting Proof of Payment

After completing payment by bank transfer, FPS or PayMe, please visit the following page to submit your proof of payment:

When submitting proof of payment, please provide:

  • Order number or booking reference number

  • Purchaser’s or participant’s name

  • Email address and contact telephone number

  • Payment method

  • Payment amount

  • Payment date and time

  • Payer’s name

  • Payment reference number, where applicable

  • A clear payment screenshot or bank-in slip

 

To protect your personal data, please provide only the information necessary for us to verify your payment. You may redact your account balance, unrelated transaction records, full bank account number or any personal information that is not relevant to this order or booking.

6. Payment Verification Time

We generally verify payments within 1 business day after receiving your proof of payment.

 

The actual verification time may be affected by:

  • Saturdays, Sundays, public holidays or our business closure days.

  • Processing times of banks, FPS, PayMe or payment platforms.

  • Payment details, payer name or payment amount that do not match the order details.

  • Failure to provide an order number, payment reference number or clear proof of payment.

  • Payment screenshots that do not show successful payment, the amount, date or recipient details.

 

Until we have verified actual receipt of payment, please do not assume that your order has been successfully confirmed, products have been reserved or a class place has been secured.

7. Payment Deadline & Unpaid Orders

Customers who choose bank transfer, FPS or PayMe must complete payment and submit proof of payment within 24 hours after placing an order or booking.

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If we are unable to verify receipt of payment within this period, we reserve the right to:

  • Cancel unpaid product orders.

  • Release unconfirmed places for workshops, group classes or events.

  • Make the relevant products available for purchase by other customers.

  • Decline to reserve order-specific promotions, discounts, pre-order eligibility or stock.

 

If you need additional time to make payment due to special circumstances, please contact us before the payment deadline. Any extension is valid only if confirmed by us in writing.

8. Incorrect Payments, Duplicate Payments & Payment Disputes

Before making payment, please check your order number, payment amount and recipient details carefully.

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Please contact us immediately if any of the following occurs:

  • You have underpaid or overpaid.

  • You used an incorrect payment method or recipient details.

  • You made a duplicate payment.

  • Your order does not appear after payment, or the payment record does not match the order.

  • You believe that payment was unsuccessful, declined or charged more than once.

  • You completed an offline payment but have not received confirmation after more than 1 business day.

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Please do not deduct amounts from an order, offset payments between different orders or make any refund arrangement without our prior confirmation.

 

If we verify that a duplicate payment or overpayment has been made, we will contact you and arrange a refund, store credit or another reasonable solution according to the circumstances.

9. Product Orders & Workshop Payments

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Product Orders

After a successful Stripe payment, we will process your product order in accordance with our Shipping & Returns Policy.

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For offline payments, we will begin preparing, packing and arranging delivery only after we have verified receipt of payment.

 

For custom-made, pre-order, seasonal limited-edition or made-to-order products, the production or processing period begins only after payment has been confirmed.

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Workshops & Group Classes

After a successful Stripe payment, a class place will be confirmed based on the system payment status and our class arrangements.

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For participants who choose bank transfer, FPS or PayMe, a place is formally confirmed only after we have verified receipt of payment.

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If a class becomes fully booked and you do not complete offline payment and receive confirmation within the payment deadline, the place may be given priority to participants whose payments have already been successfully confirmed.

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For class rescheduling, cancellations, refunds, absences and private-booking arrangements, please refer to our Terms and Conditions.

10. Payment Security & Anti-Fraud Reminder

To help protect your payment security:

  • Use only the payment details provided on this page, at checkout, or through our official WhatsApp or email communications.

  • Check that the recipient name is “Peaceful Candles Studio” before making payment.

  • We will not ask you to make payment to a personal account, through an unofficial social media account or through an unverified link.

  • We will never ask you to provide your full credit card details, online banking login password, one-time password (OTP) or online banking password.

  • If you receive a suspicious message, payment link or notification claiming that our payment details have changed, please verify it first through our official WhatsApp at 5982 3549 or email at peaceful.candleshk@gmail.com.

  • If you suspect fraud, stop the payment immediately and contact your bank, payment service provider and us as soon as possible.

11. Contact Us

If you have any questions about payment methods, payment status, proof of payment, duplicate payments or order confirmation, please contact:

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Peaceful Candles Studio

Email: peaceful.candleshk@gmail.com

WhatsApp / Tel: 5982 3549

Service Hours: Monday to Friday, 11:00 am–7:00 pm

 

Please provide your order number or booking reference number and payment method so that we can assist you more efficiently.

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